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Pompeii3 Review

Their promise is that they have the “highest quality diamond jewelry available” with significant discounts and coupons on their diamond engagement rings.

When reading that, it seemed a little too good to be true to see 80% off some of their diamond jewelry. So, does Pompeii3 currently live up to the expectations they’ve set for themselves? They have an over 50 year track record of gemology and design, so I feel they should be well experienced enough to withstand a closer inspection!

  • Selection: Natural & Lab-Grown
  • Discounts: Available
  • Year Established: 1919
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In this review, I will be analyzing Pompeii3’s diamond jewelry (from a GIA certified jewelry professional’s point of view). Hopefully, this review will let you know whether you should buy from Pompeii3.

Price & Quality

Pompeii3 keeps the price down for their budget conscious customers, and sells some of the cheaper natural diamond wedding sets found on Amazon.

Wedding Ring Set Price

I ordered the .63 total carat weight wedding set from Amazon, and the diamond came with an official evaluation card from the International Gemological Institute (IGI). This demonstrates the authenticity of the center stone and the side stones.

As mentioned on their company website, Pompeii3 does not guarantee that every product will come with an IGI evaluation report like I received. This is concerning, because I think EVERY diamond product should be evaluated by a 3rd party to ensure authenticity.

Wedding Ring Set Quality

Here are the diamond & setting characteristics from the piece I received in the mail:

  • Total Carat Weight: .63 Carats
  • Average Color: K-L
  • Average Clarity: I3
  • Two 10 Karat white gold rings (56 natural diamonds)

Now, this was one of their “bestselling” engagement rings found on their Amazon shop and got great reviews (Avg. 5 stars) from verified buyers. People seem to love this ring, but I found that the I3 clarity and the K-L color to be a bit lower quality then I would have wanted. It doesn’t seem to have the brilliance, fire or scintillation of comparable diamonds they offer.

Looking for more quality & affordable jewelry? Click here to visit the GoodGem Jewelry shop

Look & Feel

  • Pompeii3’s online Amazon shop does not have any ability to show customers 360 degree photos of their products. Upon closer inspection under a microscope, I saw the following image of significantly include center stone:
  • The wedding ring set I purchased felt light & cheap. They jingled together like loose pocket change.
  • The diamonds were heavily included, which means there were a lot of carbon spots, feathers and blemishes that blocked the proper reflection of light you see in most high-end diamonds. Because of this, there was lower brilliance and fire that makes a diamond ring worthwhile.


I counted only 120 loose diamonds on their website, and only 1 lab-grown diamond available.

They currently have over 15,800 setting metal types, and the types they have available on their website are:

  • 10k Rose Gold
  • 10k White Gold
  • 10k Yellow Gold
  • 14k Black Gold
  • 14k Rose Gold
  • 14k White Gold
  • 14k Yellow Gold
  • 18k Rose Gold
  • 18k White Gold
  • Platinum
  • Silver

Customer Service

  • Pompeii3’s return policy is 30-days, which is about average for an online jeweler.
  • They don’t offer returns on custom items, so just keep that in mind before you switch metal types or want a different setting for a particular stone.
  • They do offer re-sizing’s within 180 days from the date of delivery, which is unfortunately dwarfed by many online jewelers offering re-sizing’s for a full year after purchase.
  • They offer a 6-month warranty on all items, and a $65 fee to extend it for five years. Most other online jewelers offer a free lifetime warranty.

“This warranty covers: sizing, cleaning, inspection, repairs, and diamond loss under 1/5 of a carat. For an additional $65, this warranty can be extended for five years. It can be renewed every five years for life. The warranty must be purchase initially at time of sale. Any services performed by another jeweler will void the warranty. “

-Pompeii3’s Website

Who Should Buy?

  • You should buy from Pompeii3 if you are on a tight budget, but still want the convenience of an online jeweler.
  • If you want authentic diamonds at a cheap price, definitely give their Amazon shop a look-over.
    • I would recommend trying some of their more expensive pieces, as the cheaper jewelry definitely looks & feels noticeably less quality.

37 thoughts on “Pompeii3 Review”

  1. I had a terrible experience with this company and would not purchase from them again. I never received my merchandise . They have 33 complaints filed with the BBB. I warn everyone to not buy from this company

    • I am having a similar situation. I have received my rings. But the “diamonds “kept falling out. 3 times I sent it back. The last time I exchanged for a different style. Had to pay extra where I think I should not have. And when I got it it was the wrong size. Having to send it back yet again.

      • Very sorry to hear that, Rebecca. It is a jewelry store’s “best practice” to consult with the customer whether the prongs will hold the diamond prior to purchase. I hope you’re able to get it resolved! -Kyle

      • I had the same thing happen to me, I received the ring and it was missing 3 of the diamonds, so I sent it back, I got the ring back and this time the center stone was not properly set and now I am forced to pay to get it fixed since my ring is in post warranty time. I called customer service and they were not very friendly with me and now I’m stuck with a ring that is not the quality of what I paid for it.

    • I totally agree I purchased an engagement ring and within the first month I so-called diamond fell out I sent it back they took their time about repairing it and told me they tightened the other stones and here we are less than two months later and another one has fallen out and they refuse to refund my money

    • I total agree! They have person by the name of April who is rude and is a liar! I order rings believing I would get them before Christmas needless to say it did not happen. I even switch to a ring that says it shipped in a day I actually ordered two. I have a lot of emails that I was lied to. I had to ask to speak to a Manager three times before the operation manager Kelly called. Then she says to me via email I was told the day I switched orders to order one by April which was a lie. I can so emails where i continued to ask would I receive them by Christmas it continued to change. Once I asked Kelly to show me proof or the email stating I should order one none was given. Just an email explaining I will get a tracking when they were finished being produced. They have the worse customer service I have ever experienced and I also work retail. If you have proof I was told to order one why could it not be produced. There was none that’s why. I even paid for expedited shipment and still nothing!!

      • I just had a similar “unprofessional” conversation with Kelly after another associate was just as bad- wish I remembered her name.
        I purchased and received a ring on December 23rd. After getting married on January 7th, my wife wore the ring for a couple days and a diamond fell out. I used their return verification and sent a picture and was given a refund authorization. I sent the ring in and was told that I couldn’t receive a refund due to it being worn and they would only repair it. Very poor customer service and poor quality when you can’t have a ring less than a month without losing diamonds out of it

    • I bought a ring from them thru overstock. What a disaster! After wearing it for 3 1/2 weeks, some of the so called diamonds looked dark. Cheap, crappy junk.

  2. Thanks for your review, I was going to order from them until I saw your review.
    The saying goes ” If the price is to good to be true it probably isn’t worth the money.”

    • My husband ordered me a ring guard with a diamond on both sides. They’re both 1/8 carat. They both are grey in color. I am so disappointed and we just went through the same thing with jcpenney’s. I will never order a ring from those 2 places or online at all!

      • I just ordered one to I hope I don’t have that problem I ordered a vintage black diamond engagement ring I messaged them they answered an then I asked if the diamond was real no response I hope I don’t get ripped off

  3. Buyer beware ! I will never order from this company again. We ordered 3 ring from this company in April and have had problems with the poor quality of 2 of the rings already. The third is a wedding band that has not been worn yet. The rings looked nice, however the prongs on my engagement ring broke after 2 days of wear. The men’s band had visible flaws to the naked eye and was the wrong size.

  4. I purchased a diamond wedding ring set almost a year ago. The set is absolutely beautiful I have yet to have another jeweler access the set. I may be set for bad news, my husband says the diamonds are glass. We’ll see. However, I have had no problems, and wear them for daily cleaning and such. The diamonds remain intact and are lovely.

    • Hi Kathryn. Thank you for sharing your experience with Pompeii3. When I ordered my product from their Amazon store, they sent a certification card in the mail from the IGI indicating it was a real diamond. Did you also receive this?

  5. I have had my ring from Pompeii for only a little over a year, and the diamond fell out. The ring has no wear and tear and no damage to the prongs. The diamond simply fell out and was lost. So, either it was a poor installation or the small crack in the diamond worsened, causing it to fall out. I purchase a warranty, so I thought I was covered. But the warranty basically covers nothing. So, no recourse. I would never recommend this company to anyone. A diamond should not fall out of a ring in a year. Terrible worksmanship.

  6. We recently purchased a bridal set on their site. The IGI certification on the website said it was S1 or greater for clarity and it is actually a I3. The smaller stones are okay except there are a couple that are actually very dark in color. Obviously they don’t scrutinize the chips for color or clarity that they use either. The center stone has heavily included and it cloudy even after cleaning. We have not been able to reach anyone at the company for a resolution.

  7. My husband bought a diamond cross pendant for me. $475. Exactly one week past the 6 month warranty a diamond fell out of the cross. Pompeii3 will not repair at no charge. Of course, they are happy to send me a quote of what they will charge to repair it. No thanks!! I don’t trust them to repair it properly. Very low quality products from a very low-class, untrustworthy company. Do not buy from them!

  8. Ok, so here’s the Reader’s Digest Condensed version of this purchase: I bought the 14k White Gold 2ct TDW Forever Us Two Stone Engagement Diamond Ring from Pompeii 3 through, with the understanding the main diamonds were i2/i3, and when I gave the ring to my fiancee, she noticed a black inclusion in one of the diamonds.  I contacted Customer Service at Overstock, and they acted as the “middle man” between me and Pompeii 3, and let them know I wasn’t happy about the inclusion, especially since the other main diamond didn’t have one. So, I sent the ring back to Pompeii 3, and that’s when the “fun” began.  First, the tell me they can’t replace the ring because it has scratches on the bottom of the ring. Well, my fiancee had only been wearing it a few days, and she works in an office environment, so, I don’t know how many scratches it could’ve had, not to mention, they could’ve simply used Rhodium to resurface the ring.  Anyway, after a lot of back and forth through Overstock, we came to a ‘compromise’…they would simply change the diamond with the black inclusion for one that was similar, but without a visible inclusion.  Reasonable compromise I thought…until I got the ring back yesterday, and in what seems to me as an act of spite, especially since I called them out and gave them a difficult time, the diamond they replaced the original one with is worse than the original one. It does have an inclusion, however, it’s clarity is worse then the original…it now looks cloudy.  I mean seriously…are they that petty? I asked for a diamond that more closely matched the diamond they didn’t replace, and they went in the other direction. I seriously and honestly don’t think anyone should be anything from this place, especially since they seem to be, and least in my perspective, petty and spiteful, and they seemingly don’t care about service after the sale, and seemingly don’t stand behind their products especially when you complain about their product. Based on what they’ve done, I should’ve had them simply send the ring back as it was, because now it’s worse.  I will be posting this review in other social media sites as well as other business review sites.  I’m even considering checking if IL has an office of Consumer Affairs within the State Attorney General’s office and contacting them.

    • Hi Peter,

      I’m very sorry to learn about your predicament. While I’m not defending Pompeii3, my understanding of an i2/i3 diamond is that the inclusions within the stone DO affect clarity (hence the cloudy nature of the diamond) and can be obvious without using a loupe or microscope. See more:

      That being said, it sounds like Pompeii3 might have some customer service challenges.

      A 2ct diamond ring can carry a hefty price tag, and the size of the 2 stones (especially if they’re 1ct each) sometimes makes everything more visible inside it – so I don’t blame you for finding i2/i3. Let me know if you have any requests or if my shop could help you out. Take care!

      Email me here: [email protected]

  9. The warranty is a scam 30 days from date of purchase yet it took 13 days to deliver. Small diamond fell it on day 30 after delivery date. Will not fix it. $1739 dollars for this. Never again….

  10. i bought this and it was sent defective with a missing diamond. it cost me $12 to ship it back. The defective item should NEVER have been sent. they need better quality control. Their quality sucks. PLease BEWARE and buy elsewhere.

  11. I ordered a pair of diamond studs. They arrived Christmas Eve, so I wrapped them quickly. I was terribly embarrassed when I saw them in the light. The diamonds appeared grey and the white gold looked like stainless steel. There was no shine. My daughter’s comment was, “Thanks mom. I hope you didn’t spend a lot of money on them.” That’s when I knew they had to go. Two days later, I went to a local jewelry store and bought another pair for her. They are beautiful and outshine the Pompeii earrings by a long shot. The new earrings cost me more, but as they say, you get what you pay for!

  12. I will never purchase from this company again.
    Buyer beware. They charge you out the ass for a ring and they’re cheaper than cheap.
    Within 9 months of having the ring I purchase, the band cracked and eventually broke completely off.
    This is the biggest rip off!
    After contacting them to pay for a replacement band, I was told they do not offer replacement bands. However, I could purchase a whole new ring.

  13. Beware !!!id give this company zero stars if it was a option. I ordered my ring on Jan 12 and received my ring initially within 2 weeks (I paid $50 for express) so should have been quicker but I let that go . I finally got the ring and the diamonds were discolored . They offered to replace only 3 of them but more than 90% were dark so I requested to exchange it. It also Was supposed to have 22 diamonds but only had 20 . The appraisal I paid extra for was blown up and didn’t have accurate information (it also stated 22 diamonds) . I called to exchange it and they tried to make me pay to return it even though I paid extra for a 5 year full warranty. I finally got someone to give me a prepaid return label and sent it back the same day . I’ve waited Patiently and on Feb 8 it was supposedly sent via USPS not express like it should have been . Here it is Feb 19 and I still have not received my ring . I called Pompeii on Feb 16 they said In 2 more days they could file a claim with the USPS bc that would be 10 business days . Pompeii hasn’t answered in 2 business days . I finally got ahold of a agent at USPS come to find out my ring hasn’t even left Pompeii 3s facility they created a label but have not dropped it off at the USPS to be shipped . If I can get ahold of someone I will be requesting a refund at this point . I’m so disappointed! Also you can’t go off reviews . I tried issuing a negative review to their website and negative reviews are blocked. Only the good reviews are shown. A third party company blocks the negative reviews for them . I did screenshot proof of everything mentioned here and will be addressing it but hopefully this helps others make a informed decision.

  14. Wow! Just read reviews and am speechless. I actually just received my 1ct Fancy Marquise Diamond 14k Pendant Necklace I purchased through Overstock. I snap-shot the description of this necklace. I paid $1175.00 for what I trusted would NOT be misrepresented in the description. When I took this necklace out of its box I found the chain to be completely wrong. It was supposed to be on a “Box Chain” with a “Lobster Claw” Clasp. It is NOT a Box Chain, nor does it have a Lobster Claw Clasp. The pendant came on some type of Cheap round link chain with a round spring Clasp. I contacted Overstock and sent pictures of the necklace. I also sent a copy of the description of this necklace. I explained that I wanted the correct chain and Clasp. I also told them I’m having my local jeweler check the “Diamond” because I don’t trust them because of the chain being wrong. They sent me an e-mail to explain how to return the necklace. I spoke with another Overstock Rep. who actually listened to what I wanted (the correct chain & Clasp). Someone is supposed to contact me via phone. If the Diamond checks out at the jeweler, then my dispute is only with this chintzy chain that came with the pendant. I only want what was described when I purchased this item (which would have been) a decent deal. At this point I can only wait and see what the outcome will be. BTW, I went on PompeII’s website and found my diamond pendant necklace and they did NOT have a description of the Chain displayed. Hmm, was it their mistake/oversight in the description or Overstock’s?

  15. I ordered for the first time. They sent white gold, not yellow. It’s light and cheap looking. Tried to chat and she disconnected me. I should have checked reviews before ordering. I hate companies that pull this crap.

  16. 12/08/2021, I just received a pair of 2 ct. studs from Pompii3 this afternoon
    I was nervous about opening the package after seeing these negative posts.
    Both stones are very good and the only problem is the posts are not screw back as advertised. We are happy so far

  17. I ordered and paid for a pair of yellow gold 2 cart diamond earrings with the screw back. I got an empty box. Sent photo. They did nothing. I had two other purchases that were decent. I had some experience with a lose stone but had it fixed in an engagement ring. Never received a reply or replacement on the empty box. It was a gift for my step daughter for Christmas last year.

  18. My man ordered a beautiful ring that I absolutely adore. I don’t care if it’s not a top quality flawless diamond, I have a bigger more beautiful ring than my best friend than paid twice as much. Love it

  19. I just ordered a diamond ring for my wife! After reading all these negative comments about this company I’m kind of worried. Why doesn’t Overstock drop this company for their shoppers if they are this bad before we order merchandise and can’t get favorable results! I just hope my order is squared away , praying that it is..

  20. I purchased a 2.5 ct engagement ring from Pompeii3’s website. It represented that it was a real diamond with certain clarity and color scales. I took it to my local jewelry store – a VERY reputable company, and he was able to find the number on the ring that shows it is lab grown. NOT real – lab grown. He also said the cut and color on the gemologist’s report was much lower than Pompeii3 portrayed. I had to pay $70 today to return it on my dime, and the nasty lady on the phone argued with me, got very aggressive when I told her it was not authentic and when I said I was going to contact the BBB she said DON’T YOU DARE THREATEN US. She also told me they wouldn’t issue a refund if it had been worn. Guess what? These people don’t know who they are dealing with and I will sue them straight out of business if they mess with me. Amazon should not allow them on their site. Oh, and I purchased an eternity ring last year and like so many others here, a diamond fell out. Still wait for THAT one to be repaired.

  21. I have purchased from Pompeii3 at least 3 times. I have never been disappointed. This last item I purchased was to 2ctt engagement set. I purchased it for myself, so I wear the band on my thumb, as a separate piece. I have never had trouble with the diamonds falling out, and the color is beautiful. I will buy from them again.

  22. The WORST – my diamond literally broke with 20 days of wearing it to an office. Company would not allow a return because it was a Christmas gift so the return time was slightly more than 30 days from receipt. Told me I need to pay for the replacement diamond and also pay shipping both ways. The truth needs to get out about this company. Their manager, Don Morris, was the nastiest company rep ever -told me to pay or move on and that he wasn’t going to talk to me anymore despite my staying professional and trying to give them the benefit of the doubt. I never write reviews but believe potential buys should know to BEWARE of Pompeii. Diamonds don’t just break–something is seriously wrong with their product and this company.

  23. DO NOT BUY FROM POMPEII3!!!!!!!!!! I spent over $1K on diamond earrings and they have so much carbon in them they look dark and crappy…… I called and they will NOT exchange them 🙁


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